Support development vision recalibration and digital transformation in Kazakhstan

The aim of the project is to support strategic initiatives Beyond Recovery of the Government of Kazakhstan with high-impact potential placing particular emphasis on the transformation of the public administration system to cope with current and future challenges and accelerated cross-sectoral digitalisation to strengthen the country’s socio-economic response capacities to crises and enhance its resilience to shocks.

The project’s development objectives are to:

  • support the Agency for Strategic Planning and Reforms to formulate an inclusive new development strategy in key socio-economic priority policy areas, as well as the efforts to build back greener and promote gender equalities;
  • support implementation of the revamped “Digital Kazakhstan” Programme by driving high-impact and high-quality digitalisation initiatives with focus on gender equalities and promoting flexible working arrangement enabling work-life balance;
  • assist in wide-scale digitalisation of the Civil Service System to make it more resilient to effectively and efficiently deliver for the people.

The project activities are:

  • preparation of a policy document to guide the development of innovative policies with targeted policy support for gender equalities for the Government to achieve its goals and fulfil its development aspirations;
  • change management training programme for 500 IT professional in public sector promoting participation of the female professionals;
  • design of Digital Integrated Social Services Model (DISS);
  • integration of existing government agencies databases with the DISS platform;
  • development of an integrated electronic platform and design of protocols and business processes;
  • introduction and integration of proctoring system with the civil service HRM system “I-Kyzmet”;
  • development and implementation of digital readiness initiative for female civil servants.

Expected Results:

  • Policy document is completed and delivered;
  • 500 IT experts trained in change management and innovation in government;
  • Digital Integrated Social Services Model delivered and operational;
  • Business plans packages ready for consideration;
  • Integrated electronic platform delivered and operational;
  • Proctoring system incorporated in the civil service HRM system “I-Kyzmet”;
  • 5,000 female and PWD civil servants ready to work remotely.



Project start date:

December 2019

Estimated end date:

December 2022

Focus area:

  • build resilience to shocks and crisis
  • eradicate poverty in all its forms and dimensions
  • accelerate structural transformations
  • Project office:

    UNDP in Kazakhstan

    Implementing partner:

    United Nations Development Programme

    Full project information  

    Funding Support by

    Donor name

  • United Nations Development Pro
  • The Coca-cola Foundation
  • Government Of Kazakhstan
  • Romanian Agency For International Development Cooperation
  • Amount contributed


    Delivery in previous fiscal year

    2022 $110,058

    2021 $609,862

    2020 $117,933

    2019 $25,857

    The project beneficiaries:

    the Agency for Strategic Planning and Reforms;

    the Ministry of Digital Development, Innovations and Aerospace Industry;

    the Agency for Civil Service Affairs;

    the Ministry of Labour and Social Protection.

    Project Team contact details:

    Eldar Idiyatov

    Project Manager, United Nations Development Programme

    Tel: + 7 7172 69 65 44 (ext. 2250)


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