UNDP arranged a visit by an international expert, UNDP senior expert, ex-Director General of the Ministry of Internal Affairs of the Republic of Croatia, Mr. Filip Dragovic, to Kazakhstan to provide expert support as part of the ongoing modernization of the Kazakhstani police and the transition to a service model. Kazakhstani colleagues were introduced with the experience of the Croatian Republic and other countries of the European Union. At the same time, special attention was paid to the interaction of the police and citizens.

Mr. Dragovic emphasized that the success of the service model lies in moving away from the narrow understanding that public order is only a matter for the police. In fact, a lot depends on the coordinated work of the police with local executive bodies, civil society and the population. It is important for the police to be open and understandable to the public. For example, in Croatia, an annual police day is held when police officers take to the streets, demonstrate their work, special equipment, and communicate with local residents. This is just one example of how, through improved communication, to get closer to people and help build police trust.

The work of the police is always in the public eye, therefore, from their training, professionalism and attitude to the work, an idea of the state apparatus as a whole is formed. This emphasizes the importance of their quality selection, training and retraining with a focus on modern skills of working with the population.

Mr. Dragovic was introduced with the work of the Nur-Sultan Police Department, as well as with Police Departments in Akmola and Karaganda regions. In particular, in the city of Karaganda, the delegation visited the front offices of the police, where citizens can get advice from the investigative department, the criminal and administrative police in comfortable conditions. According to Mr. Dragovic, such offices will undoubtedly increase public confidence in the police. In addition, one of the achievements, according to the expert, is the use of modern information channels for communication with the population, simplifying the exchange of information with citizens, allowing timely response to requests from the population.

He also noted the adaptability of the Kazakhstani police. At the request of the Kazakhstani side, trainings for police officers were held at the Karaganda Academy of the Ministry of Internal Affairs of the Republic of Kazakhstan and recommendations were made on the roadmap, action plan and its main priorities.

Summing up the results of the mission of Mr. Dragovic, Deputy Minister of Internal Affairs Alexei Kalaichidi and Deputy Resident Representative of UNDP in Kazakhstan Vitalie Vremis agreed to continue cooperation in priority areas of modernization of the Kazakhstani police. UNDP will continue to mobilize global best practices to support Kazakhstan's legal reforms.

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